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Category: Windows

windows-8
Windows

Repair corrupted user in Windows 8

Recently I had an strange issue with windows 8 apps. Every time I start system all apps were closing unexpectedly.
After explain this problem in Windows community I noticed is a quite frequently issue. Support team person Germán Torres sent me some advices:

  • 1. Execute 
    wsreset.exe
    from command line
  • 2. Execute these following commands as administrator (cli) :
    • DISM.exe /Online /Cleanup-image /Restorehealth
    Sfc /Scannow
    Powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML
  • 3. Run this dyagnostic tool for repair windows apps
    • http://go.microsoft.com/fwlink/p/?LinkId=268423
    Neither of this solutions solve the issue. At this point I think in about 2 possibilites, Restore system or try to clone the user account. The first solution has the disadvantage of loss collection of installed programs so started with the option of clone the user account. For this solution you need to have 3 user accounts : 1. The current corrupted user account in my case ‘Francisco’ 2. A new ‘temp’ account with role ‘administrator’, this one will be deleted when the main account would be cloned and verified 3. The new ‘Francisco2’ account, this will be our destination account. Now proceed to restart sytem, and process with this steps:
    1. Log on as user ‘temp’ account.
    2. Open the My Documents folder by clicking the Start button, and then clicking Computer. Double-click the hard disk drive that Windows is installed on (it’s usually your C: drive), double-click Users, double-click the folder with the name of your account, and then double-click My Documents.
    3. Click the Tools menu, and then click Folder Options. If you don’t see the Tools menu, press Alt.
    4. Click the View tab, and then click Show hidden files, folders, and drives.
    5. Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.
    6. Locate the C:\Users\Old Username folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from. In my case the destination is C:\Users\Francisco.
    7. Select all of the files and folders in this folder, except the following files:

      • Ntuser.dat

      • Ntuser.dat.log

      • Ntuser.ini

    8. Click the Edit menu, and then click Copy.If you don’t see the Edit menu, press Alt.
    9. Locate the C:\Users\>New_Username folder,  where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created. In my case the destination is C:\Users\Francisco2.
    10. Click the Edit menu, and then click Paste. If you don’t see the Edit menu, press Alt.Important * If the system asks to overwrite any file, answer ‘No’.

    Log off, and then log back on as the new user.

    If you have e‑mail messages in an e‑mail program, you must import your e‑mail messages and addresses to the new user profile before you delete the old profile.

    1. Test along some days the new account and when everything is ok you can delete the old profile (‘Francisco’) as well ‘temp’
    Enjoy. I am not responsible for loss of data by using the comments of this blog. Make a backup of your system before you try any instructions in this post.
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March 10, 2015